Terms & conditions

These terms are an agreement between you and Sulu GPS ("we," "our," "us"), located at 224 7th St, San Francisco, CA 94103, governing your use of the Sulu GPS mobile app and the sulugps.com website. By downloading or using the app you accept these terms. If you do not agree, do not use the app.

Sulu GPS provides self-guided tours: the app uses your device's location to play narration and show your position along a tour route. Tours are created and sold by independent tour operators. Your booking — including payment, cancellation, and refunds — is a contract between you and the operator, under the operator's own terms. We are not a party to that booking and do not process your payment.

Tour content is unlocked with a code delivered by SMS or email after booking, or issued directly by us. Each code is valid for one use on one booking. Codes may not be shared, resold, or transferred. If your code does not work, contact your tour operator or us at support@sulugps.com.

You are responsible for your own safety while taking a tour. Stay aware of your surroundings, obey traffic signals and local laws, and do not interact with the app while crossing streets or, if your tour involves a vehicle, while driving. The app's audio and navigation are a guide, not a safety system. GPS accuracy varies with buildings, weather, and signal conditions; audio may trigger early, late, or not at all, and routes may be affected by closures or conditions we do not control.

We grant you a personal, non-exclusive, non-transferable license to use the app for taking tours you have validly unlocked. Tour content — narration, scripts, maps, images, and audio — is owned by us or our licensors and is licensed to you for personal use during your tour only. You may not copy, record, redistribute, or publicly perform tour content; reverse-engineer the app; circumvent unlock codes; use the app for any unlawful purpose; or interfere with the service's operation.

Our Privacy Policy describes what information we collect and how we use it, and is part of these terms.

We may update, modify, or discontinue features of the app at any time. Tours require a compatible device, location services, and — for downloading content — an internet connection. We do not guarantee the app will be uninterrupted or error-free.

The app is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant the accuracy of location data, routes, or tour content.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for personal injury, property damage, or losses arising from your participation in a tour, reliance on navigation or audio cues, or the acts of any tour operator. Our total liability for any claim relating to the app will not exceed the greater of the amount you paid for the affected tour or fifty U.S. dollars ($50). Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

You agree to indemnify us against claims arising from your violation of these terms or misuse of the app.

We may suspend or terminate your access to the app if you violate these terms. Sections 5 and 8–13 survive termination.

These terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in San Francisco County, California.

We may revise these terms by posting an updated version with a new date at the top of this page. Material changes will be notified in the app. Continued use after a change constitutes acceptance.

Questions about these terms: support@sulugps.com, or write to Sulu GPS, 224 7th St, San Francisco, CA 94103.